Track Your Order

Track Your Order

Thank you for shopping with Sankofa & Co.. Here's everything you need to stay up to date on your shipment.

1. Use Your Order Status Link

The fastest way to check your order is through your personal order status page. Here's how to find it:

  • Check your confirmation email — Every order confirmation and shipping notification from us includes a "View your order" button. Click it to see real-time status updates.
  • Log into your account — If you created an account at checkout, sign in at our store, go to My Orders, and click on your order to view its current status and tracking details.
  • Guest checkout? — Check your inbox for a shipping confirmation email with your tracking number and carrier link included.

2. Find Your Carrier & Tracking Number

Once your order has been fulfilled, we'll send you a shipping confirmation email with:

  • Your tracking number
  • The name of your shipping carrier (e.g., USPS, UPS, FedEx, or DHL)
  • A direct link to track your package on the carrier's website

You can also track your shipment directly on the carrier's site by entering your tracking number:

3. Tracking Hasn't Updated?

It's normal for tracking to show no movement for 1–3 business days after your shipping confirmation email is sent. Here's what to do:

  • Wait 1–3 business days — Carriers sometimes scan packages after they've already picked them up. Your package is likely already on its way.
  • Double-check the tracking number — Make sure you've copied the full tracking number from your shipping email without any extra spaces.
  • Check the carrier's site directly — Sometimes carrier websites show more up-to-date information than third-party trackers.
  • Still no update after 5 business days? — Please contact us so we can investigate with the carrier on your behalf.

Need More Help?

If you have questions about your order or shipment, our team is happy to assist. Please reach out with your order number and we'll get back to you as quickly as possible.

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